Anti-social behaviour calls to police
dropped from 265 to 87 over four months in a trial which focused on
victims and their complaints in more detail.
The pilot project in Merthyr Tydfil followed up callers who
phoned police at least three times in three months.
South Wales Police say these callers were dealt with personally,
with extra outside help offered to those vulnerable residents who
Housing associations and health service professionals have been
The police found calls fell between last October and January
because of the scheme.
The number of people repeatedly calling to report anti-social
behaviour cases also fell from 62 to 21 a month in the same
One expert said the project was an "effective response that
meets the needs of victims".
An analysis of the callers phoning police on 101 to report
incidents in the area found that there was a significant number of
repeat callers phoning more than three times in three months.
Officers have involved other agencies
such as housing associations and health service professionals to
get care, social and welfare help after the initiative helped
identify vulnerable people who needed extra support.
They have also followed up callers' concerns and tackled issues
in the community such as problems caused by neighbours, liaising
with tenants' landlords and threatening them with action for
Insp Claire Hallett who works in Merthyr said colleagues had
worked extremely hard over the past year to "tailor police
"This has ensured that members of our communities get the help
they need as individuals, be it from the police or another partner
agency," she said.
"Our processes ensure that we clearly differentiate between
those callers that are vulnerable repeat victims of crime, and
those who clearly aren't victims but may be vulnerable and require
the help of other agencies.
"We have also been able to identify the nuisance callers and
take robust action.
"Collectively, this has all considerably reduced the demand on
our front-line which in turn reduces demand on other agencies, so
we have a win-win situation."
Calls to South Wales Police
about anti social behaviour from repeat callers
Number of callers phoning at least
three times in three months
|Total number of their calls
|14 October 2011
|28 October 2011
|4 November 2011
|24 November 2011
|2 December 2011
|22 December 2011
|4 January 2012
|23 January 2012
Source:SouthWales Police, Merthyr Tydfil
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